Hi everyone! So great to be part of this forum with the wonderful Veronica at the helm.

My problem is I had an intense situation at work. I was dealing with a very hostile customer, which escalated further and further, which after being subject to verbal abuse for a good five minutes, I overreacted and called him an "Asshole".

The situation has left me terrified - it made me feel absolutely horrible and brought up a lot of "victim" thoughts towards myself - like why did I have such a horrible year with my relationship and NOW my work life?

My manager has been wonderful about it - she has instructed me to write a statement and there WAS witnesses to the situation, but I'm terrified that this customer and the situation could ultimately end in my losing this job. I love the work environment and have never dealt with abuse like this in 7 years of working there - are they any ways I can speed an easy and positive resolution to this issue?
 

Last edited by Readyanddetermined (6/28/2015 7:38 am)